Big oil retailers are transforming into big energy service providers in their retail and non-retail locations.
This operational maturity model will require a maintenance and management system, the kind found in facility operations. Good, clean operations data can produce accurate business insights, which drive sound business decisions.Ī more advanced maturity model for EV charger operations can ease the headaches for other areas, such as tracking repairs tied to insurance claims (yes, someone will run into a charger with their car), dealing with supply chain issues, avoiding excessive downtime on EV chargers by knowing where spares exist and being aware of the lifespan of charging station assets to have long-range visibility in budget planning replacements. Track SLA performance of regional suppliers that install, maintain and repair chargers.ĥ. Ensure visibility and control for tracking uptime and performance by site and by asset.Ĥ. If inspections are not carried out, exception handling needs to ensure compliance with operational, electrical and potential government uptime regulations.ģ. Manage scheduled preventative maintenance tasks and track the fail/pass of various types of inspections. Runaway repair costs can easily ruin the ROI on an EV charger investment.Ģ. Manage on-site repairs to minimize downtime and optimize on-site repair costs. In summary, the process of maintaining and managing operations of an EV charging station requires five key pillars:ġ. A speedy repair is required to minimize downtime if they do break down. These EV charging station assets are business-critical to operating a charging network and therefore need optimum upkeep and maintenance. The EV charging station is not only affected by the EV charger itself but also by the uptime and maintenance of other related EV assets: the electrical feed from the grid, additional solar panels, batteries, signage, lighting and parking spaces.
The killer ethernet controller driver drivers#
These problems can manifest in drivers feeling they have made a mistake in switching to an EV and telling their close network of friends and colleagues about these issues.īesides the government requirement for uptime for EV chargers, ease of use, cleanliness and safety are all significant concerns that affect the EV charging experience. Many EV drivers will top off the charge of their EV vehicles along the way to de-risk their trip, causing more stops than if they had a fuel-powered car. This range anxiety can also manifest itself on longer trips when they are concerned with the availability of working chargers along the way. The EV “range anxiety” then kicks in when they worry they won’t have enough battery to drive to another available charging station. Many EV drivers are complaining about how they arrive at what is reported as an available charging station, only to find it doesn’t work. Reliability and customer service are already becoming a top concern for EV drivers. survey, "68% of people who intend to own an electric vehicle (EV) will visit retailers and businesses more frequently if they provide the right charging facilities, highlighting that shoppers expect retail locations to meet their electrification needs."ĬACI’s survey also found that 33% of participants had charged their EV at a supermarket, and the report cited research from Savills showing that retailers that provided EV charging stations saw a 50% increase in dwell time and average spend that ranged from £36 to £80 (about $43 to $96) per visit.Īs more EV drivers get on the roads, there will be a priority focus on the charging experience and EV charging station reliability. The Consolidated Analysis Center, Incorporated, known as CACI, provides business market analysis for retailers.